Gem Jones Beanie

Please allow 4-7 business days for order processing and verification with an additional 7-14 business days for delivery.

We will only ship to the address provided at checkout. The shipping and billing address must match for security reasons. Delivery cannot be altered at any time.

We are not responsible for any lost, stolen, or damaged shipments. Any claims must be made between the buyer and carrier.

Due to high volume, orders cannot be cancelled and we can only process orders as they are received. We cannot combine shipping on orders to the same address.

Orders to the 48 contiguous U.S. states will be shipped UPS ground a flat rate of $12

Orders to Canada will be charged a flat shipping rate of $25.

*Please be aware of customs, duty fees, and taxes the customer will be liable to pay in any destination outside of the US. We are not responsible for any parcels returned for unpaid fees and will not issue refunds under these circumstances.

If you have any other delivery questions not covered in this section please contact us at FCFSNY@GMAIL.COM

Returns Policy

Items in "as new" condition, with all original tags attached and in original packaging, may be returned within seven (7) days of receiving your order. Custom items and items marked "Final Sale," however, are not returnable. The customer is responsible for all return shipping charges and liability for lost or stolen return packages. We therefore recommend that you use a trackable service to return your items to us. Please comply with the guidelines set out on the returns form included with your order. Refunds are issued in the original form of payment for all purchases, after the returned item has been received and processed by Palace Skateboards. If any mistakes have been made on your order, please contact fcfsny@gmail.com and we will assist you.

Exchanges

Due to the limited availability of our products, we cannot hold stock for exchanges.